Refund policy
Refund & Return Policy
At TeesRus716, we want our customers to be satisfied with their purchases. Please review our return, refund, exchange, and cancellation policies below before placing your order.
Returns
We accept return requests within 14 days of delivery.
To be eligible for a return, your item must be in the same condition in which you received it: unworn, unused, unwashed, and in its original condition. You will also need your order number or other proof of purchase.
To request a return, contact us at TeesRus716@gmail.com. Please include your name, order number, the item you would like to return, and the reason for the return.
Please do not send a return without contacting us first. We will provide return instructions after your request has been reviewed.
Return Shipping
For standard returns that are not the result of an error or defective product, the customer is responsible for return shipping costs.
If you receive an incorrect, damaged, or defective item, TeesRus716 will cover the cost of resolving the issue when appropriate.
Original shipping charges are non-refundable unless the return is the result of an error by TeesRus716 or the item arrived damaged or defective.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item is damaged, defective, or you received the wrong item, contact us at TeesRus716@gmail.com as soon as possible. Please include your order number and photographs showing the problem when applicable.
We will review the issue and work with you to provide an appropriate replacement or refund.
Exchanges
If you need a different size, color, or product, please contact us at TeesRus716@gmail.com. Because many of our products are produced to order, direct exchanges may not always be available.
When a direct exchange is unavailable, you may return an eligible item according to this policy and place a new order for the desired item.
Non-Returnable Items
We cannot accept returns on:
- Gift cards
- Items that have been worn, washed, used, or altered
- Items returned more than 14 days after delivery
- Personalized or custom-made products created specifically for an individual customer, unless the item arrives damaged, defective, or incorrect
If you are unsure whether your item is eligible for return, please contact us before sending it back.
Refunds
Once we receive and inspect an approved return, we will notify you whether the refund has been approved.
If approved, the refund will be issued to your original payment method. Please allow up to 10 business days after approval for the refund to appear on your account. Processing times may vary depending on your bank or credit card company.
If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at TeesRus716@gmail.com.
Order Cancellations
Because many TeesRus716 products are produced to order, production may begin shortly after an order is placed.
If you need to cancel or change an order, contact us at TeesRus716@gmail.com as soon as possible. We will make every reasonable effort to accommodate the request, but we cannot guarantee cancellation or modification once production or fulfillment has begun.
Contact Information
Questions about returns, refunds, exchanges, damaged items, or your order can be directed to:
TeesRus716
Email: TeesRus716@gmail.com
Phone: 716-228-8552
Business Address:
188 Warren Ave
Kenmore New York 14217
United States
We typically respond to customer inquiries within 24 hours.